Privacy Policy

1. Introduction

This Privacy Policy explains how DD Medistock ("we", "us", "our") handles information you provide when you use our website or contact us. We are a wholesale medical and dental supply distributor based in Arumbakkam, Chennai 600106, Tamil Nadu, India. Our website is a public, brochure-style site — it does not require you to create an account or log in.

2. Information we collect

We only collect information you choose to share with us, primarily through our enquiry and contact forms. This may include:

• Your name and the name of your organisation
• Your email address and phone number
• The product or service you are enquiring about, quantities and any message you send
• Basic technical information (such as your IP address) used to secure our forms against abuse

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and prepare quotations
• Fulfil orders and provide supply documentation
• Communicate with you about your requirement by email, phone or WhatsApp
• Keep records required for our compliance and tax obligations
• Protect our forms and systems from spam and abuse

4. How your enquiry data is stored

Enquiries submitted through our website are recorded so our team can respond and follow up. Depending on our configuration, this may include storing the enquiry in a secure database and/or a Google Sheet, and sending email notifications to our team and an acknowledgement to you via our email provider. Access to enquiry records is limited to authorised members of our team.

5. Sharing your information

We do not sell your personal information. We share it only where necessary to respond to your enquiry or fulfil an order — for example with logistics and courier partners for delivery — and where required by law. Where we use third-party service providers (such as email or spreadsheet services) to operate our website, they process data on our behalf under their own terms.

6. Cookies and analytics

Our public website is designed to work without requiring you to accept tracking cookies. If we introduce analytics or additional cookies in future, we will update this policy accordingly.

7. Data retention

We retain enquiry and transaction records for as long as needed to serve you and to meet our legal, accounting and compliance obligations, after which they are securely deleted or anonymised.

8. Your choices

You may ask us to access, correct or delete the personal information you have shared with us, or to stop contacting you, by emailing info@ddmedistock.com. We will respond to reasonable requests in line with applicable law.

9. Security

We take reasonable technical and organisational measures to protect the information you share, including securing our forms against abuse. No method of transmission or storage is completely secure, but we work to safeguard your data appropriately.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your information, contact us at info@ddmedistock.com or +91 88389 68124, or write to us at Arumbakkam, Chennai 600106, Tamil Nadu, India.